Evaluează calitatea apelurilor de ieșire ale agenților de vânzări

callDetails = zoho.crm.getRecordById("Calls",callId);

createCallQualityMp = Map();

createCallQualityMp.put("Name",callDetails.get("Subject"));

createCallQualityMp.put("Owner",callDetails.get("Owner").get("id"));

createCallQualityMp.put("Call_Recording","https://crm.zoho.com/crm/org685460759/tab/Activities/" + callId + "?sub_module=Calls");

createCallQualityMp.put("Call_Duration",callDetails.get("Call_Duration"));

contactId = callDetails.get("Who_Id");

if(contactId != null && contactId != "")

{

createCallQualityMp.put("Contact",contactId.get("id"));

getContactDetails = zoho.crm.getRecordById("Contacts",contactId.get("id"));

createCallQualityMp.put("Email",getContactDetails.get("Email"));

}

createCallQualityMp.put("Call_Type",callDetails.get("Call_Type"));

createArry = List();

createArry.add(createCallQualityMp);

createDataStr = {"data":createArry,"trigger":{"workflow"}};

createJsonStr = createDataStr.toString();

// createCallQualityResponse = zoho.crm.createRecord("Call_Quality",createCallQualityMp);

// info createCallQualityResponse;

createCallQualityResponse = invokeurl

[

url :"https://www.zohoapis.com/crm/v2/Call_Quality"

type :POST

parameters:createJsonStr

headers:{"Authorization":"2412c2f4061718fb297150ecb515b10e"}

];
info createCallQualityResponse;